That’s ok! Although we’ve added around 900 brands from Sephora, Ulta and Yesstyle, we haven’t caught them all. The textfields are also free-input, so you can just type in the brand that you have.

Woof. This is a bug we’re aware of but haven’t made headway towards fixing it. We think the problem happens when you press down (i.e. a loooooong tap gesture) while cropping. We know it’s annoying and we’re very sorry about this!

Absolutely! While you won’t have access to all the features available, you can create up to 20 products and 1 collection.

Oh no! Make sure that you have a good internet connection, and that you’re signed in with your Apple ID. If it still doesn’t work, send us an email at support@beautymark.app and we’ll help you get it sorted out.

This usually means that there’s something wrong with your iCloud setup. Make sure that the information displayed in Settings → Data Management under the iCloud Status section makes sense. A green icon with a “Synced to iCloud message” means everything is a-ok. A red “error” icon means something is wrong. Make sure that you’ve enabled “Background App Refresh” (in iOS Settings → Apps → BeautyMark). Try killing and restarting the app, and giving it a couple of seconds to make another attempt at connecting to your iCloud. If you’re still having problems, send us an email at support@beautymark.app

Under Settings → Data Management, you’ll see a Local Backups section. While the app is still in Beta, we’re aware that some changes might break your products, no matter how hard we try to avoid it. In these cases, if you have made a local backup, you can try to restore it and hope all your products get re-imported correctly

This is expected. Your local backups are local to your device, so that you can restore your products even when something goes wrong with the products saved in your iCloud.